Privacy policy

Privacy Policy

Scope

This privacy policy explains how Come Medsupply handles personal information collected when you use this website, contact customer service, submit inquiries, place orders, or use related services on our online store.

This policy does not apply to third-party websites linked from our site, nor to people or organizations that are not authorized or managed by Come Medsupply.

Information We Collect and Use

To provide website services, customer support, order processing, payment processing, delivery, and after-sales service, we may collect information such as your name, email address, phone number, shipping or pickup information, order details, payment-related transaction information, inquiry content, and service usage time.

During normal browsing, our system may record technical information such as IP address, browser type, visit time, pages viewed, and click records. This information is used internally to improve website service and security.

We may use aggregated, non-identifying statistics for internal analysis or service improvement. We do not disclose personally identifiable information unless required for service delivery, authorized by you, or required by applicable law.

Protection of Personal Information

We use reasonable security measures to protect this website and personal information. Access to personal information is limited to authorized personnel or service providers who need the information to provide services.

Third-Party Services

Order payment, delivery, email, analytics, and other store functions may be supported by Shopify and other third-party service providers. These providers may process necessary information according to their own service terms and privacy practices.

Your Rights

You may contact us to ask about your personal information, request correction, or ask questions about privacy handling, subject to applicable Taiwan laws and our ability to verify your identity.

Contact

For privacy-related questions, please contact us at services@comemedsupply.com or through LINE @comemedsupply.

This English version is provided to help customers understand our policy. Where interpretation is required, the original Chinese policy and applicable Taiwan regulations govern.