Refund policy

Refund and Exchange Policy

Please contact us within 7 days after receiving your order if the product you received is incorrect or defective. Please include your order number and clear photos before sending anything back.

Incorrect Item, Size, or Color

• Exchange is limited to the same product style, where inventory is available.
• If the mistake was caused by our fulfillment process, we will cover the return and replacement shipping fees.
• Please contact us first so we can confirm the exchange process.

Defective Products

If a product is defective, please contact us with photos or video as soon as possible. After confirmation, we will assist with replacement or other appropriate handling according to the product condition and applicable Taiwan regulations.

Items We Cannot Accept for Exchange

• Opened personal hygiene products, unless defective.
• Products with makeup, sweat, odor, stains, shoe marks, washing, drying, alteration, damage caused by use, missing packaging, or missing invoice/proof of purchase.
• Non-defect reasons such as color difference caused by screen display, loose threads that do not affect use, fit preference, change of mind, or expectation differences.

All refunds, replacement shipping fees, and additional charges are processed in New Taiwan Dollars (TWD).

This English version is provided to help customers understand our policy. Where interpretation is required, the original Chinese policy and applicable Taiwan regulations govern.

For assistance, please contact LINE @comemedsupply or email services@comemedsupply.com.